Decorative Flameless Candle with Holder

We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied, we offer a hassle-free return or refund policy.

• You may return any unused and undamaged item within 30 days of receipt for a full refund or exchange.
• Please note that certain items, such as candles, cannot be returned if they have been used or are no longer in their original condition due to the nature of the product. However, if the item is defective or damaged upon arrival, please contact us for assistance.
• To initiate a return, please contact our customer service team to obtain a return authorization and shipping instructions.
• Please ensure that the item is returned in its original packaging and condition, with all tags and labels intact.
• Once we receive your return, we will inspect the item and process your refund or exchange promptly.
• Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
• Refunds will be issued to the original payment method used for the purchase.

Vitrena Vera always stand behind the quality of products and strive to provide exceptional customer service. If you have any questions or concerns about our return or refund policy, please don't hesitate to contact us. Your satisfaction is our priority.

• We take pride in ensuring the high quality packaging to protect your order during transit.
• Orders are carefully packed and processed within 1-2 business days.
• Once your order is shipped, you'll receive a confirmation email with a tracking number to monitor its journey.
• Rest assured, our tracking process allows you to stay informed every step of the way.
• Domestic orders typically arrive within 3-5 business days after shipping.
• For international orders, please allow additional time for customs clearance and delivery.
• Shipping costs are calculated based on the weight and destination of your order.
• If you have any questions about your order or shipping, feel free to reach out to our customer service team. We're here to ensure a smooth and reliable shipping experience!"